Returns and Exchanges

Policy on Returns and Exchanges

1 Pack all the items in the original packing. Items bought as sets must be returned in sets.
2 Fill in the return request form attached to the order.
3 Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4 Send the parcel to this address:


Unit 6
451 Vale Avenue
Randburg
2195
5 After you have sent the parcel, please inform us of that by sending an email to sales1@perfectlaser.co.za

Eligibility of Items for Return or Exchange

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (ie. you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.